In-House claims handling

We do not contract out our claims handling service, but choose to provide this service in house employing our own legally trained staff. As such we provide expert advice and support to clients on claims and/or notifications under their professional indemnity policies in a managed and professional manner. Our claims team are experienced in providing expert advice and knowledge on large, complex claims but also efficient and effective handling of small claims for clients.

Dedicated account executive

Your account executive is your point of contact for all matters relating to your professional indemnity cover. In all cases they are experienced professionals capable of handling all matters relating to your cover, providing professional and efficient advice. They work in-house and in conjunction with our claims team ensuring all clients get an affective and seamless response to all enquiries.

Contracts/appointments advice

Our technical support team provides advice and guidance for clients on contracts and appointments related to Professional Indemnity cover, providing important support to customers in avoiding unreasonable and onerous contract terms. We are committed to providing fast and efficient turnaround of all requests. We aim to offer alternative solutions to issues which are proving difficult to remove from the contract, to ensure that in case of a claim, the policy will respond. We take this proactive approach to find solutions for our clients for no additional charge.

Professional indemnity insurance broking

Towergate Professional Indemnity provide an Independent broking service covering the whole of the insurance market. We can access an extensive range of insurers in the Professional Indemnity market and in addition to this we have a London based team broking into Lloyds and London markets.

Policy wordings advice

We advise clients on appropriate policy wordings which can be during negotiation and inception, as well as following the notification of claims.

Risk management

We seek to work proactively with our clients to advise on reducing risk within your business. This can take many forms from our quarterly briefing document through to specific workshops tailored for individual clients. If this is a facility that you feel would add significant value to your firm, then please discuss this with us.